Privacy Policy

Last Updated: 17 July 2026

1. Introduction

NNP Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, software, SaaS platforms, CRM systems, and related services.

By using our services, you agree to the practices described in this Privacy Policy.

2. About NNP Solutions

NNP Solutions provides technology and digital services including:

• Software as a Service (SaaS) platforms
• CRM systems and business tools
• Website design and development
• Website deployment and hosting support
• Search Engine Optimisation (SEO)
• Custom software development
• Technical consulting and digital solutions

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

• Name and contact details (email, phone number, address)
• Account login credentials
• Billing and payment information
• Support requests and communications
• Information submitted through forms or CRM systems

3.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Usage data and interaction logs
• Pages visited and session activity
• Cookies and similar tracking technologies

3.3 Information from Third Parties

• Payment processors
• Analytics providers
• Cloud hosting and infrastructure providers
• CRM integrations or connected systems

4. How We Use Your Information

We use your data for the following purposes:

• Providing and maintaining our services
• Managing user accounts and authentication
• Processing payments and subscriptions
• Providing customer support
• Improving platform performance and user experience
• Sending service-related notifications
• Ensuring security and preventing fraud
• SEO, analytics, and service optimisation

5. Legal Basis for Processing (GDPR)

Where applicable under UK GDPR and EU GDPR, we rely on the following legal bases:

• Contract: To provide services you have requested
• Legitimate Interest: Improving services, security, analytics
• Legal Obligation: Compliance with applicable laws
• Consent: Where explicitly required (e.g., marketing emails)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core platform functionality
• Remember user preferences
• Analyse traffic and usage patterns
• Improve performance and security

You can control or disable cookies through your browser settings, but some features may not function properly.

6.1 Google services, advertising and analytics

We may use Google services, including Google Analytics and Google advertising products, to understand website performance, measure visits, prevent abuse and support advertising where ads are enabled on eligible content pages.

Google and other third-party vendors may use cookies, web beacons, IP addresses or similar identifiers to collect information as a result of ad serving, analytics or measurement on this website. Third parties may place and read cookies on your browser or use similar technologies to collect information about your visits.

You can learn more about how Google uses data from partner sites at Google's partner sites policy page.

7. How We Share Your Information

We do not sell your personal data.

We may share your data with:

• Cloud hosting providers
• Payment processors
• Analytics services
• CRM andem providers
• Professional advisers (legal, accounting, compliance)
• Law enforcement or regulators when required by law

8. Data Storage and Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Access control and authentication systems
• Secure cloud infrastructure
• Regular security reviews and updates

However, no system can guarantee 100% security.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, please contact us using the details below.

11. International Data Transfers

Your data may be processed or stored in locations outside your country, depending on hosting providers and service integrations. Where required, we ensure appropriate safeguards are in place.

12. Third-Party Services

Our services may integrate with third-party providers such as: cloud platforms, analytics tools, payment processors, and APIs.

We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies separately.

13. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such data, it will be deleted.

14. Data Security Breaches

In the event of a data breach, we will take appropriate steps to:

• Contain and investigate the issue
• Notify affected users where required by law
• Implement corrective security measures

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

NNP Solutions
Website: https://nnpsolutions.co.uk
Contact: [email protected]
Support: Support tickets for registered users

17. Complaints

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with your local data protection authority.