Terms and Conditions

Last Updated: 17 July 2026

1. Introduction

Welcome to NNP Solutions ("Company", "we", "our", or "us"). These Terms and Conditions govern your access to and use of our websites, software, applications, services, customer portals, support systems, and any related products provided by NNP Solutions.

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use our services.

2. About NNP Solutions

NNP Solutions is a technology and software services provider offering services including but not limited to:

• Website Design and Development
• Software Development
• Software as a Service (SaaS)
• Customer Relationship Management (CRM) Systems
• Website Hosting and Deployment
• Cloud Infrastructure Services
• Search Engine Optimisation (SEO)
• Technical Consultancy
• Application Maintenance and Support
• Digital Transformation Services

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services.

If you are using our services on behalf of a company or organisation, you represent and warrant that you have authority to bind that entity to these Terms.

4. User Accounts

Certain services may require registration of an account. You are responsible for:

• Maintaining the confidentiality of account credentials.
• Restricting access to your account.
• Ensuring information provided is accurate and up to date.
• All activities performed using your account.

We reserve the right to suspend or terminate accounts that violate these Terms or present a security risk.

5. Acceptable Use

You agree not to:

• Use our services for unlawful purposes.
• Attempt unauthorised access to systems or networks.
• Transmit malware, ransomware, viruses, or harmful code.
• Interfere with service operation or security measures.
• Upload illegal, offensive, defamatory, or infringing content.
• Use our services in a manner that could damage our reputation.
• Reverse engineer software where prohibited by law.

6. Software and SaaS Services

Where NNP Solutions provides software or SaaS platforms:

• Access is granted under a limited, non-exclusive licence.
• Ownership of software remains with NNP Solutions unless otherwise agreed in writing.
• Services may be updated, modified, or improved periodically.
• We may apply security patches and maintenance updates when necessary.

We do not guarantee uninterrupted availability of SaaS services, although we aim to provide reliable and high-quality service levels.

7. Website Development Services

Where NNP Solutions provides website development services:

• Project requirements must be agreed upon before development begins.
• Clients are responsible for providing required content and materials.
• Delays caused by client approvals or content delivery may impact timelines.
• Additional requirements outside agreed scope may incur additional charges.

8. Hosting and Infrastructure Services

Where hosting, cloud deployment, or infrastructure management services are provided:

• Service availability may depend on third-party providers.
• Scheduled maintenance may occasionally affect availability.
• Emergency maintenance may be performed without prior notice where necessary.
• Customers remain responsible for maintaining backups unless backup services are explicitly included.

9. SEO and Digital Marketing Services

NNP Solutions may provide SEO and digital optimisation services. While we follow industry best practices, we do not guarantee:

• Specific search engine rankings.
• Increases in website traffic.
• Revenue growth.
• Search engine indexing decisions.

Search engine algorithms are controlled by third parties and may change without notice.

10. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in our software, platforms, systems, documentation, designs, processes, logos, brand assets, and content remain the property of NNP Solutions or its licensors.

Clients retain ownership of content, branding, and materials supplied to NNP Solutions.

11. Customer Content

You retain ownership of content uploaded or submitted to our systems.

You grant NNP Solutions a limited licence to process, store, transmit, and display such content solely for the purpose of providing services.

You warrant that any content submitted:

• Does not infringe third-party rights.
• Is lawful.
• Does not contain malicious software.

12. Fees and Payments

Fees for services will be specified in quotations, proposals, contracts, subscription plans, or order forms.

Unless otherwise agreed:

• Invoices are payable within stated payment terms.
• Late payments may result in service suspension.
• Recurring subscriptions renew automatically unless cancelled.
• Taxes may apply where required by law.

13. Service Suspension and Termination

NNP Solutions may suspend or terminate services if:

• These Terms are breached.
• Payment obligations are not met.
• Security risks are identified.
• Required by law or regulatory authorities.

You may terminate services according to applicable contractual notice requirements.

14. Data Protection and Privacy

Personal information is processed in accordance with our Privacy Policy.

Where applicable, both parties agree to comply with relevant data protection legislation, including UK GDPR and applicable privacy laws.

15. Third-Party Services

Our services may integrate with or depend upon third-party products, platforms, APIs, cloud providers, payment providers, analytics providers, or hosting providers.

NNP Solutions is not responsible for outages, actions, or failures of third-party services beyond our reasonable control.

16. Disclaimers

To the fullest extent permitted by law:

• Services are provided on an "as available" basis.
• We make no guarantee that services will be uninterrupted or error free.
• We do not warrant compatibility with all devices or third-party systems.
• We do not guarantee specific business outcomes from use of our services.

17. Limitation of Liability

To the maximum extent permitted by law, NNP Solutions shall not be liable for:

• Indirect losses.
• Consequential losses.
• Loss of profits.
• Loss of business opportunities.
• Loss of data.
• Loss of goodwill.

Our total liability arising from services shall not exceed the amount paid by the customer for the affected services during the twelve months preceding the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Indemnity

You agree to indemnify and hold harmless NNP Solutions from claims, losses, damages, liabilities, and expenses arising from:

• Your breach of these Terms.
• Your misuse of services.
• Your infringement of third-party rights.
• Your unlawful activities.

19. Force Majeure

NNP Solutions shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, cyber-attacks, labour disputes, governmental action, or failures of third-party providers.

20. Changes to These Terms

We may update these Terms periodically.

Updated versions will be published on our website and become effective upon publication unless otherwise stated.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which NNP Solutions operates, unless otherwise required by applicable law.

22. Contact Information

For questions regarding these Terms and Conditions, please contact:

NNP Solutions
Website: https://nnpsolutions.co.uk
Contact: [email protected]
Support: Support tickets for registered users

23. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and NNP Solutions regarding the use of our services and supersede all prior discussions, understandings, or agreements relating to the subject matter herein.